Warranty & product support

For a product fault or an installation-related question, contact PB Valves with your order details so we can help diagnose the issue and arrange the appropriate next steps.

Request product support

• Your order number and purchase date.
• Your vehicle make, model, year and chassis/platform.
• A description of the issue, when it occurs and any recent changes to the vehicle or exhaust.
• Photos of the installed module, controller and connections, or a short video showing the behaviour.
• Details of any checks already completed by your installer.

Send these details through our contact form or email admin@pbvalves.com. Avoid further modification while a fault is being assessed.

Assessment & next steps

We may request further information, troubleshooting with your installer or return of a component for assessment. We will explain the proposed next steps and any remedy available for your situation. See returns & refunds for the return process.

Additional warranty terms

If a specific additional warranty is supplied with your product, refer to those terms for its coverage and duration. Contact us before purchasing if you need confirmation of any additional warranty for a particular kit.

Your consumer rights

Australian purchases are covered by consumer guarantees under the Australian Consumer Law. These rights apply independently of any additional warranty and are not limited by this page. If a product has a major failure, you may choose a refund or replacement. Other remedies may apply depending on the issue.