Delivery & order help

Delivery costs and available destinations are shown at checkout. For current availability, dispatch timing or a delivery estimate for your location, contact us before ordering.

Order confirmation & tracking

Keep your order confirmation and check that your email and delivery address are correct. When tracking is available, use the link supplied with your shipping confirmation. Contact us with your order number if you need an update.

Address changes & cancellations

Contact us as soon as possible with your order number and requested change. We will check whether the order can still be updated before dispatch.

Delayed, missing or damaged parcels

If tracking has stopped, a parcel appears missing or the package arrives damaged, contact us with your order number, tracking details and photos where relevant. Keep the packaging while we investigate and arrange the appropriate next steps.

International orders

Where international delivery is available, check destination requirements and any applicable import charges before ordering. Contact us for destination-specific information.