Returns & refunds

Need to return an item or report an issue? Contact PB Valves so we can assess the situation and provide the correct return instructions.

Start a return request

1. Contact us with your order number, product and reason for the request.
2. For faults, damage or an incorrect item, include photos or a short video and a description of the issue.
3. We will advise the next steps and, where a return is needed, the correct return destination. Contact us before sending a parcel so it can be identified and handled correctly.
4. Package the item securely and keep your postage or tracking details.

Change-of-mind requests

Contact us before returning a product for a change of mind or an ordering mistake. We will confirm whether we can accept the request and any applicable conditions before you send the item.

Faulty, damaged or incorrect products

Tell us about the issue as soon as you can. We will assess the product and arrange a remedy where required. Return-postage arrangements depend on the reason for return and your applicable consumer rights; contact us for instructions.

Your consumer rights

Australian purchases are covered by consumer guarantees under the Australian Consumer Law. These rights apply independently of any additional warranty and are not limited by this page. If a product has a major failure, you may choose a refund or replacement. Other remedies may apply depending on the issue.