Delivery options and timing
Available destinations, delivery services, charges and estimated delivery windows are shown at checkout before payment. Estimates are not guaranteed delivery dates and may change because of carrier delays, remote-area delivery or events outside our control.
If your destination or a suitable delivery option is not shown at checkout, contact us before ordering.
Tracking and delivery issues
Where the selected service supports tracking, tracking details are sent to the email address used at checkout after the carrier accepts the parcel.
If an order is delayed, lost or arrives damaged, contact us with your order number and photos where relevant. We will work with the carrier and provide a remedy where required by Australian Consumer Law.
Address accuracy
Check your delivery address carefully before paying. Contact us immediately if it needs to change. We cannot guarantee an address can be changed after fulfilment begins, and additional carrier charges may apply to redelivery caused by an incorrect address.