Faulty, damaged or incorrect items
PB Valves products come with guarantees that cannot be excluded under Australian Consumer Law. Depending on the circumstances, you may be entitled to a repair, replacement, refund or another remedy if a product fails to meet a consumer guarantee.
Contact us as soon as practical with your order number, a description of the issue, and clear photos or video if useful. Do not remove, modify or discard parts that may be needed to assess the issue unless safety requires it.
Before returning anything
Contact us before sending an item back so we can confirm the return address and safe packing instructions. Unauthorised parcels may be delayed or sent to the wrong location.
Where Australian Consumer Law requires PB Valves to cover reasonable return costs, we will explain the return method. Nothing in this policy limits rights that cannot lawfully be limited.
Change of mind and fitment
Any change-of-mind return is considered case by case and must be approved in writing before the item is sent. This does not affect your rights for faulty, unsafe, misdescribed or otherwise non-compliant goods.
The F82 M4 is the currently confirmed local application. For any other vehicle, contact us before ordering with the model, year, lighting-control-panel layout and current exhaust valve setup.